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practice manager

Cookie MacNeil

Practice Manager

I have been with the AMC team since 1995. I worked in reception for 17 years until I became the bookkeeper for another 7 years, and now I have maintained the role of Practice Manager for the last 2 years. I have enjoyed working here over the years and have met a lot of nice people and great pets.

In my spare time, I enjoy being with my friends and family. I have a daughter Brittney and spouse Mike.

Last updated: December 21, 2021

Dear Clients,

For the safety of our staff and clients, we have implemented a “Closed Door Policy” which means our clinic doors are no longer open to the public.Here is what that means for you:

  • We ask that on arrival for your appointment you call us (902)564-8356 Sydney and let us know you are in the parking lot
  • A member of our team will then take a history on your pet by phone, they will then meet you at our front door to take your pet inside while you return to your car
  • Your veterinarian will perform an examination of your pet and then call you with exam findings and any suggested treatment plans
  • Any necessary medications will be prepared in the clinic for you, and will be sent with your pet when we are ready to send them home
  • Payments for appointments can be taken over the phone or by payment at the door
  • All food and drug orders are still required to be called in beforehand and prepaid over the phone
  • All future updates will be posted on social media as our situation with COVID-19 in our province is constantly changing

    • We also request that clients refrain from using our emergency line for anything other than true emergencies

    If you have any questions or concerns, please feel free to give us a call at (902) 564-8356 Sydney. With the implementation of this closed door policy, it is a longer process so we ask for your patience and co-operation during this time

    Please note the phone lines may be busier, but we will get to you as soon as we can. We have zero tolerance for verbal abuse.

    Again, we thank you for your patience and co-operation during this trying time.

    OPERATING HOURS

    We are OPEN with the following hours:

    AMC – Sydney

    Monday – Friday: 8:00 am – 7:00 pm
    Saturday: 8:00 am – 4:00 pm
    Sunday: Closed

    AMC – Reserve Mines (Temporarily Closed)

    Monday – Friday: 8:00 am – 5:00 pm
    Saturday & Sunday: Closed

    NEW PET OWNERS

    Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - Your dedicated team at Animal Medical Centre